Senior Administration Officer: Operations – 26 Posts are available at Labour Centres across Gauteng. Learn about the salary, requirements, duties, locations, Z83 application process and closing date.
The Senior Administration Officer: Operations – 26 Posts vacancy is an opportunity for suitably qualified candidates to join the Department of Employment and Labour at various Labour Centres in Gauteng. The positions involve Unemployment Insurance services, claims administration, customer support, quality assurance and supervision of resources.
The advertised salary is R413,001 per annum, and the posts are located at Labour Centres in areas including Boksburg, Brakpan, Kempton Park, Randburg, Roodepoort, Soweto, Vanderbijlpark, Mamelodi and Soshanguve.
This opportunity is aimed at applicants who have an appropriate NQF Level 6 undergraduate qualification and at least two years of relevant functional experience. Applicants should carefully check the official requirements before submitting their applications.
The closing date is 5 October 2026. Walk-in applications must be submitted by 16:00, while online applications close at 23:59 on the same date.
Table of Contents
| Section | What You Will Learn |
|---|---|
| 1. Senior Administration Officer Vacancy Overview | Basic details of the opportunity |
| 2. Number of Posts and Labour Centres | Where the 26 positions are located |
| 3. Salary and Employment Details | Salary and public-service information |
| 4. Educational Requirements | Required qualification |
| 5. Work Experience Requirements | Relevant experience needed |
| 6. Knowledge Requirements | Laws, policies and systems applicants should understand |
| 7. Skills Required | Administrative and communication abilities |
| 8. Duties and Responsibilities | Main functions of the position |
| 9. Customer and UIF Services | Public-facing responsibilities |
| 10. Claims and Quality Assurance | Processing and follow-up responsibilities |
| 11. Supervision and Resource Management | Management responsibilities |
| 12. Z83 and CV Requirements | Documents required at application stage |
| 13. How to Apply | Online, postal and hand-delivery options |
| 14. Pre-Entry Assessments | Assessments for shortlisted applicants |
| 15. Employment Equity and Additional Information | Recruitment information |
| 16. Closing Date | Important deadline |
| 17. Frequently Asked Questions | Answers to common questions |
| 18. Conclusion | Final application reminder |
1. Senior Administration Officer: Operations Vacancy Overview
The Department of Employment and Labour is inviting applications for 26 Senior Administration Officer: Operations positions at Labour Centres in Gauteng.
These are government/public-service positions that focus heavily on administration and Unemployment Insurance services. Successful candidates will work with members of the public, process and follow up on UIF applications, administer claims and support the smooth operation of the relevant section.
The position is therefore suited to applicants who have a background in administration, operations, finance, accounting, public administration, business management or another relevant field.
According to the supplied vacancy information, the position carries a salary of R413,001 per annum.
Position at a Glance
| Detail | Information |
|---|---|
| Job Title | Senior Administration Officer: Operations |
| Number of Posts | 26 |
| Salary | R413,001 per annum |
| Province | Gauteng |
| Employer | Department of Employment and Labour |
| Employment Type | Government / Public Service |
| Closing Date | 5 October 2026 |
Candidates shouldn’t simply apply because the job title sounds suitable. Instead, they should compare their qualifications, experience and skills with the requirements in the advertisement.
That simple step can help applicants avoid submitting applications that don’t meet the minimum criteria.
2. Number of Posts and Labour Centre Locations
The 26 Senior Administration Officer: Operations posts are spread across several Labour Centres in Gauteng.
Applicants should pay particular attention to the Labour Centre and reference number they select because each location has its own reference number.
The advertised distribution is:
| Labour Centre | Posts | Reference Number |
|---|---|---|
| Boksburg | 1 | HR4/4/4/07/09 |
| Brakpan | 1 | HR4/4/4/07/10 |
| Carletonville | 1 | HR4/4/4/07/11 |
| Kempton Park | 1 | HR4/4/4/07/12 |
| Nigel | 1 | HR4/4/4/07/13 |
| Randburg | 2 | HR4/4/4/07/14 |
| Roodepoort | 2 | HR4/4/4/07/15 |
| Sebokeng | 2 | HR4/4/4/07/16 |
| Soweto | 1 | HR4/4/4/07/17 |
| Springs | 1 | HR4/4/4/07/18 |
| Vanderbijlpark | 3 | HR4/4/4/07/19 |
| Vereeniging | 1 | HR4/4/4/07/20 |
| Bronkhorstspruit | 2 | HR4/4/4/07/21 |
| Ga-Rankuwa | 1 | HR4/4/4/07/22 |
| Krugersdorp | 2 | HR4/4/4/07/23 |
| Randfontein | 1 | HR4/4/4/07/24 |
| Mamelodi | 1 | HR4/4/4/07/25 |
| Soshanguve | 1 | HR4/4/4/07/26 |
| Temba | 2 | HR4/4/4/07/27 |
The location and reference-number information comes directly from the supplied vacancy details.
When applying for a particular Labour Centre, make sure the reference number corresponds with the location you are applying for. Don’t assume that one application automatically covers every post.
3. Salary and Employment Details
The advertised salary for the Senior Administration Officer: Operations position is R413,001 per annum.
The posts are classified as government/public-service employment opportunities within the Department of Employment and Labour.
The role is operational and administrative in nature. It isn’t limited to basic office administration. The successful candidates will deal with Unemployment Insurance services, customers, claims processing, quality assurance and resource supervision.
This means applicants should be prepared to demonstrate more than general computer or office skills. Their CV should clearly show relevant responsibilities and experience.
The Department is particularly interested in applicants who understand the operational environment in which UIF services are delivered.
4. Educational Requirements
Applicants must have an undergraduate qualification at NQF Level 6, recognised by the South African Qualifications Authority (SAQA), in a relevant field.
The listed relevant fields include:
- Business Administration or Management
- Public Administration or Management
- Operations
- Accounting
- Finance
- Management Accounting
- Financial Accounting
This is an important requirement. Applicants should check their qualification carefully before applying.
Having a qualification doesn’t automatically mean that an applicant meets the requirement. The qualification should also be at the required NQF level and fall within one of the relevant areas specified in the advertisement.
If you’re unsure whether your qualification matches the requirement, carefully compare it with the official vacancy advertisement and the relevant qualification information.
5. Work Experience Requirements
In addition to the qualification requirement, applicants must have at least two years of functional experience in a relevant environment.
Relevant experience may include work involving:
- Client Services
- Claims Processing
- Operations
- Insurance
This requirement is particularly important because the Senior Administration Officer: Operations role involves practical administration and service delivery.
For example, an applicant’s CV should clearly explain what they actually did in previous positions. Simply writing “administration” may not provide enough detail.
A stronger CV can explain responsibilities such as handling customer enquiries, processing applications, maintaining records, working with operational systems or assisting with claims.
In other words, don’t just list a job title. Show the relevant work you performed.
6. Knowledge Requirements
Successful applicants are expected to have knowledge of several laws, policies, procedures and operational principles.
These include:
- Unemployment Insurance Act and Regulations (UIA)
- Unemployment Insurance Contributions Act (UICA)
- Department of Employment and Labour policies and procedures
- UIF policies and procedures
- Operations systems
- Batho Pele Principles
- Protection of Personal Information Act (POPIA)
This knowledge matters because the position involves working with Unemployment Insurance services and members of the public.
Applicants should therefore understand that the role requires responsible handling of information, proper administration and compliance with relevant legislation and departmental procedures.
7. Skills Required for the Position
The Department is looking for candidates with a combination of administrative, communication and operational skills.
The listed skills include:
- Interpersonal skills
- Presentation skills
- Listening skills
- Verbal communication
- Written communication
- Computer literacy
- Problem-solving
- Planning
- Organising
These skills are useful because the position involves both administrative work and interaction with customers.
For example, listening skills can help an officer understand a customer’s enquiry, while problem-solving skills can help with operational issues. Planning and organising are also important when dealing with multiple applications and follow-ups.
When preparing your CV, try to demonstrate these skills through your work history rather than simply listing them.
8. Duties and Responsibilities
The Senior Administration Officer: Operations will perform several important duties connected with Unemployment Insurance and operational administration.
One of the main responsibilities is to provide Unemployment Insurance services through interaction with customers. This means successful candidates will assist customers and deal with enquiries relating to UIF services.
The position also includes quality assurance and follow-up on Unemployment Insurance applications.
Another key duty is to administer UI claims and processing services. This requires attention to detail and an understanding of the relevant operational processes.
The officer will also supervise resources within the relevant section. These resources include:
- Human resources
- Financial resources
- Equipment
- Assets
Therefore, applicants should be comfortable working in an environment where accuracy, service delivery and responsible administration are important.
9. Customer and UIF Services
Customer service is a central part of the role.
The successful candidate will interact with members of the public and provide assistance relating to Unemployment Insurance services.
This means communication is important. An officer must be able to listen to customers, understand their enquiries and provide assistance within the relevant departmental procedures.
The position also requires follow-up on UIF applications. A matter may need to be checked, monitored or followed up before it can be resolved.
Applicants with relevant client-service experience should make sure that their CV explains this experience clearly.
The Department’s reference to Batho Pele Principles also highlights the importance of service delivery within the public-service environment.
10. Claims Processing and Quality Assurance
Claims administration is another major part of the vacancy.
The successful candidates will administer UI claims and processing services. They will also perform quality assurance and follow up on applications.
This means attention to detail is essential.
An applicant who has previously worked with claims, insurance, customer applications or operational processing may have relevant experience that should be clearly described in the CV.
Good administration involves keeping accurate information, following procedures and ensuring that matters don’t simply fall through the cracks.
Applicants should therefore review their CV and make sure that relevant duties are easy for a recruiter to identify.
11. Supervision and Resource Management
The position isn’t only about processing applications.
Senior Administration Officer: Operations employees will also be responsible for supervising resources within the relevant section.
The source information identifies four resource areas:
- Human resources
- Financial resources
- Equipment
- Assets
This responsibility makes organisational and planning skills especially relevant.
Applicants should use their CV to show any previous experience involving coordination, supervision, administration, planning or management of operational resources.
12. Z83 and CV Requirements
Applicants must pay close attention to the Department’s application-document requirements.
For an online application, the completed new Z83 application form and CV must be submitted as one attachment.
The application should clearly indicate:
- Correct job title
- Correct reference number
- Correct Department name
- Appropriate email address associated with the post, where applicable
The Department states that applicants must use the new Z83 form. Applications submitted using the old Z83 won’t be considered.
Applicants should also remember that each application for each post must have its own application form.
Therefore, if you’re applying for more than one Labour Centre, pay close attention to the reference number for each application.
13. How to Complete the Z83 Form
The Z83 must be completed carefully.
Applicants are instructed to complete all fields in Sections A, B, C and D.
Where space is limited, applicants may use wording such as “refer to CV” or “see attached” in Sections E, F and G where appropriate.
However, the question concerning conditions that could prevent re-appointment under Part F must still be answered.
The declaration must also be completed and signed.
At the initial application stage, the Department states that only an updated comprehensive CV and a completed, initialled and signed Z83 are required. Applicants shouldn’t send unnecessary certified documents unless they are requested later.
14. How to Apply for Senior Administration Officer: Operations
Applications may be submitted by post or hand delivery.
Postal Address
Chief Director: Provincial Operations
PO Box 4560
Johannesburg
2001
Hand Delivery Address
47 Empire Road
Parktown
Applicants can also apply online using the Department’s ESSA Online application system.
Online application: ESSA Online Application System
Before submitting, check the job title and reference number carefully. These details must correspond with the post being applied for.
15. Certified Documents and Shortlisting
Applicants don’t need to send unnecessary certified documents at the initial application stage.
According to the vacancy information, only shortlisted candidates will be required to submit certified copies of qualifications and other relevant documents.
These documents must be submitted on or before the interview date after communication from Human Resources.
Shortlisted applicants should make sure that their qualifications and supporting documents match the requirements of the advertised position.
Foreign qualifications held by non-RSA citizens or permanent resident permit holders must be accompanied by an evaluation report issued by SAQA when required at the shortlisting stage.
16. Pre-Entry Assessments
Shortlisted candidates will be required to complete two pre-entry assessments.
The first is a practical exercise designed to assess the candidate’s suitability against the technical and generic requirements of the position.
The second is an integrity and ethical conduct assessment.
Candidates who reach this stage should therefore prepare for both practical and integrity-related assessments.
It is a good idea to review the responsibilities of the post, the relevant operational environment and the information provided in the vacancy advertisement before attending an assessment.
17. Employment Equity and Additional Information
The Department states that employment equity targets will be taken into consideration during recruitment.
For these particular posts, the advertisement states that priority will be given to White males and White females in accordance with the Department’s stated Employment Equity targets.
The Department also describes itself as an equal opportunity affirmative action employer and states that it seeks to promote equity relating to race, gender and disability through appointments.
The advertisement also states that successful candidates will enter into an employment contract and performance agreement.
The Department reserves the right not to make an appointment to the advertised posts.
Correspondence will be limited to shortlisted candidates. Candidates who haven’t been contacted within eight weeks after the closing date should regard their applications as unsuccessful.
18. Closing Date for Applications
The closing date for the Senior Administration Officer: Operations vacancy is:
5 October 2026
Different deadlines apply depending on the application method:
| Application Method | Closing Time |
|---|---|
| Walk-in / hand delivery | 16:00 on 5 October 2026 |
| Online application | 23:59 on 5 October 2026 |
Applicants shouldn’t wait until the last minute. Technical problems, missing information or incorrect reference numbers can delay an application.
Before submitting, check the Z83, CV, reference number, job title and selected Labour Centre.
Frequently Asked Questions
1. How many Senior Administration Officer: Operations posts are available?
There are 26 posts available at various Labour Centres across Gauteng.
2. What is the salary for the Senior Administration Officer: Operations position?
The advertised salary is R413,001 per annum.
3. What qualification is required?
Applicants need an undergraduate qualification at NQF Level 6, recognised by SAQA, in a relevant field such as Business Administration, Public Administration, Operations, Accounting, Finance or related listed fields.
4. Is work experience required?
Yes. Applicants must have at least two years of functional experience in a relevant environment. Relevant areas include client services, claims processing, operations and insurance.
5. Can I apply online?
Yes. Applicants can use the Department’s ESSA Online application system. For online applications, the new Z83 and CV must be submitted as one attachment.
6. Which Z83 form should I use?
Applicants must use the new Z83 application form. The source states that applications using the old Z83 form won’t be considered.
7. Do I need to submit certified copies immediately?
No. According to the supplied vacancy information, certified copies are required from shortlisted candidates at a later stage.
8. What assessments are required?
Shortlisted candidates must complete two pre-entry assessments: a practical exercise and an integrity and ethical conduct assessment.
9. When is the closing date?
The closing date is 5 October 2026. Hand-delivered applications close at 16:00, while online applications close at 23:59.
10. Where are the positions located?
The positions are located at Labour Centres across Gauteng, including Boksburg, Brakpan, Kempton Park, Randburg, Roodepoort, Soweto, Vanderbijlpark, Vereeniging, Mamelodi, Soshanguve and Temba, among others.
11. What should I include in my CV?
Your CV should be comprehensive and clearly demonstrate your relevant qualification, functional experience, administrative duties, client-service experience, claims-processing experience and relevant operational skills.
12. Who can I contact for enquiries?
The listed enquiries are Mr PP Godongwana / Mr N Pillay on (011) 853 0300.
Final Application Checklist
Before submitting your application, check every item below:
-
Your qualification is NQF Level 6.
-
Your qualification is in a relevant field.
-
You have at least two years of relevant functional experience.
-
You have selected the correct Labour Centre.
-
You have used the correct reference number.
-
You have written the correct job title.
-
You have completed the new Z83.
-
You have completed the required Z83 sections.
-
You have initialled and signed the Z83.
-
Your CV is updated and comprehensive.
-
Your Z83 and CV are combined into one attachment for an online application.
-
You have submitted the application before the applicable deadline.
-
You have kept a copy of your application.
The source specifically advises applicants to verify their qualification, experience, Labour Centre, reference number, Z83 and CV before submitting.
Conclusion
The Senior Administration Officer: Operations – 26 Posts opportunity provides qualified and experienced applicants with an opportunity to apply for positions at Labour Centres across Gauteng.
The key requirements are an appropriate NQF Level 6 undergraduate qualification and at least two years of relevant functional experience. The role involves UIF services, claims processing, customer interaction, quality assurance, follow-up work and supervision of resources.
Applicants should take their time when preparing the application. Check the qualification requirement, describe relevant experience clearly in the CV, use the new Z83 form and make sure the correct reference number is used.
The closing date is 5 October 2026, with hand-delivered applications closing at 16:00 and online applications closing at 23:59.
If you meet the stated minimum requirements, carefully follow the application instructions and submit your application before the deadline.