To provide great Customer service by actively, timeously and accurately processing transactions on POS.
DUTIES AND RESPONSIBILITIES:
1. Provide Great Customer Service by processing Customer orders according to SOP
2. Maintain speed of service
3. Process payment types accurately according to SOP
4. Educate Customers about current promotions and drive sales
5. Increase ticket averages by upselling or suggestive selling techniques
6. Maintain the Cleanliness and Hygiene of the counter service areas according to SOP
7. Maintain FOH Stock according to SOP
REQUIREMENTS:
1. National Senior Certificate (preferred)
2. Senior Certificate (required)
3. Well-developed Literacy skills
4. Well-developed Numeracy skills
5. One year’s experience as a retail cashier (QSR environment preferred)
OPERATIONAL
Salespeople are expected to serve customers in a friendly and helpful manner and ensure that all customers are greeted, approached, and handled as per the 6 elements
of selling. To generate sales for the store to ensure its targets are achieved.
- Ensure Excellent customer relations on the retail floor
- Product Knowledge and Trends
- Testing Products
- Merchandise standards
- Salespersons Certification
- Cash Crusaders Protocol
RETAIL FLOOR
- Manage Retail floor – to effectively manage the retail floor to achieve business goals and sustain the profitability of the store
- Retail Merchandising
- Stock Management
- Security / Shrinkage
CUSTOMER SERVICE
- Manage Service–Maintains exceptional customer service on the retail floor and lives by a customer service minded culture
- Ensure Customer Expectations are exceeded
- Mystery shopper
- Retail Excellence
- Grow Customer Base
OTHER
Teamwork, Leadership, Business acumen, Initiative, communication skills