Job description
Job Objectives:
Responsibilities
· Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
· Administration of scripts and or any other claiming/capturing related procedure
· Accurate and complete handling of all profiles worked on
· Interact with health care professionals where needed
· Problem solving and follow up of queries
Duties
· Interact with customers via telephone or other means regarding medication and Healthcare Services
· Accurate capturing of scripts received at the Central Pharmacy centre
· Handling of queries regarding prescriptions
· Patient Profile management
· Assist with Chronic authorizations
· Liaison with all other departments
· Ad hoc requirements as per operational requirements
Knowledge:
· Product knowledge (including OTC)
· SAPC and relevant legal knowledge
· Sound knowledge of the chronic authorization process and procedures
· Customer service orientated
· Ethical working practice and compliance
Skills:
· Computer literacy (MS Office)
· Customer service orientated
· Team Player
· Integrity
· Accuracy and attention to detail
· Computer literacy (MS Office)
· Must be bilingual (with English being one of the requirements
· Must be able to work with patients and be adaptable to assist with various departmental duties
· Be able to use initiative in order to provide patient satisfaction
· Effective time management skills
· Adaptability
· Positive attitude
· Be able to work under pressure
Competencies:
Essential
· Adhering to Principles and Values
· Working with People
Delivering Results and Meeting Customer Expectations
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising